Contact Frontline Credit Union

​Call us

​Get customer service and communications.

​Email us

​For any inquiries or to provide feedback on your experience, send us an email.

Visit us

Find a branch near you.

​Find an ATM

Members have access to thousands of ATMs across Canada through the ding-free® network.


Call us toll-free

Online Form

Fill out this form for product or technical support or to give some feedback.

We are always here to help.

Main Branch - Full Service

365 Richmond Road
Ottawa, ON K2A 0E7

Tel: 613-729-4312
​Fax: 613-729-5075

Branch Hours

Monday 9:00 - 5:30
Tuesday 9:00 - 5:30
Wednesday 9:00 - 5:30
Thursday 9:00 - 5:30
​Friday 9:00 - 5:30

Other times available by appointment.

Wealth and Advice Hub

1053 Carling Avenue
Ottawa, ON K1Y 4E9

Tel: 613-761-4737
Fax: 613-761-5335

​Closed for lunch 1:00pm - 2:00pm

Branch Hours

Branch temporarily closed due to Covid-19.

Contact our Privacy Officer

To gain access to your personal information, to make a privacy complaint or to find out more about our policies and practices relating to the management of personal information contact:

Lisa Tanguay

613-729-4312 ext. 236

Toll Free: 1-877-542-9249

365 Richmond Road, Ottawa ON, K2A0E7   

Accessibility for Persons with Disabilities - Member/Customer Service Policy

Documents related to accessible member/customer service are available upon request.

​Need help in an emergency?


Lost or stolen card?

​For credit cards

Report a lost or stolen Collabria VISA* card:

Canada and U.S.: 1-855-341-4643

For debit cards

Report a lost or stolen MEMBER CARD® debit card:

During branch hours: 613-729-4312

Toll free:  1-888-277-1043

Suspicious Activity

If you think someone has accessed your account without your authorization, please give us a call to report it.

Call us: 613-729-4312

For general inquiries