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Contact Frontline Credit Union

 
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​Get customer service and communications.

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​For any inquiries or to provide feedback on your experience, send us an email.

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Find a branch near you.

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Members have access to thousands of ATMs across Canada through the ding-free® network.

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Call us toll-free

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Fill out this form for product or technical support or to give some feedback.

 

We are always here to help.

 

Main Branch​

365 Richmond Road
Ottawa, ON K2A 0E7

Tel: 613-729-4312
​Fax: 613-729-5075

Branch Hours:

Monday 9:00 - 5:30
Tuesday 9:00 - 5:30
Wednesday 9:00 - 5:30
Thursday 9:00 - 5:30
​Friday 9:00 - 5:30


Other times available by appointment.

Wealth and Advice Hub

1053 Carling Avenue
Ottawa, ON K1Y 4E9

Tel: 613-761-4737
Fax: 613-761-5335

​Branch Hours:
​Effective September 6th, 2022:

Monday 10:00 - 4:00
Tuesday 10:00 - 4:00
Wednesday 10:00 - 4:00
Thursday 10:00 - 4:00​
Friday 10:00 - 4:00

 

Ottawa Police Branch

474 Elgin Street - 2nd Floor
Ottawa, ON K2P 2J6

Tel:  613-236-1222 ext. 4584
Fax:  613-567-3760

Branch Hours:​

Monday 8:00 - 4:00
Tuesday 8:00 - 4:00
Wednesday 8:00 - 4:00
Thursday 8:00 - 4:00
​Friday 8:30 - 4:00

Other times available by appointment.

Contact our Privacy Officer

To gain access to your personal information, to make a privacy complaint or to find out more about our policies and practices relating to the management of personal information contact:

Lisa Tanguay:

ltanguay@frontlinecu.com

613-729-4312 ext. 236

Toll Free: 1-877-542-9249

365 Richmond Road, Ottawa ON, K2A0E7   

Accessibility for Persons with Disabilities - Member/Customer Service Policy

Documents related to accessible member/customer service are available upon request.

 

​Need help in an emergency?

 

CONTACT US


Lost or stolen card?

​For credit cards

Report a lost or stolen Collabria VISA* card:

Canada and U.S.: 1-855-341-4643

For debit cards

Report a lost or stolen MEMBER CARD® debit card:

During branch hours: 613-729-4312

Toll free:  1-888-277-1043


Suspicious Activity

If you think someone has accessed your account without your authorization, please give us a call to report it.

Call us: 613-729-4312


For general inquiries