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Contact Frontline Credit Union


​Get customer service and communications.


​For any inquiries or to provide feedback on your experience, send us an email.


Find a branch near you.


Members have access to thousands of ATMs across Canada through the ding-free® network.


Call us toll-free


Fill out this form for product or technical support or to give some feedback.


We are always here to help.


Main Branch​

365 Richmond Road
Ottawa, ON K2A 0E7

Tel: 613-729-4312
​Fax: 613-729-5075

Branch Hours:

Monday 9:00 - 4:30
Tuesday 9:00 - 4:30
Wednesday 9:00 - 4:30
Thursday 9:00 - 4:30
​Friday 9:00 - 4:30

Other times available by appointment.

Kanata Branch

417-A Hazeldean Road
Ottawa, ON K2L 4H6

Tel: 613-729-4312
Fax: 613-729-5075

Branch Hours:

Monday 9:30 - 5:00
Tuesday 9:30 - 5:00
Wednesday 9:30 - 5:00
Thursday 9:30 - 5:00
Friday 9:30 - 5:00

Other times available by appointment.


Contact our Privacy Officer

To gain access to your personal information, to make a privacy complaint or to find out more about our policies and practices relating to the management of personal information contact:

Lisa Tanguay:

613-729-4312 ext. 236

Toll Free: 1-877-542-9249

365 Richmond Road, Ottawa ON, K2A0E7   

Accessibility for Persons with Disabilities - Member/Customer Service Policy

Documents related to accessible member/customer service are available upon request.


​Need help in an emergency?



Lost or stolen card?

​For credit cards

Report a lost or stolen Collabria VISA* card:

Canada and U.S.: 1-855-341-4643

For debit cards

Report a lost or stolen MEMBER CARD® debit card:

During branch hours: 613-729-4312

Toll free:  1-888-277-1043

Suspicious Activity

If you think someone has accessed your account without your authorization, please give us a call to report it.

Call us: 613-729-4312

For general inquiries