Contact Us

At Frontline, we want to hear what you have to say. If you have any questions regarding the site, our products and services, or any comments or concerns regarding Frontline in general, please feel free to use the Contact Us form!

If you are interested in setting up an appointment with a Financial Advisor to discuss your specific financial needs, simply fill in the Meet with a Financial Expert form.


Hydro Branch

Secure Building Access
Tel: 613-729-4312

Firefighter Branch

365 Richmond Road
Ottawa, ON K2A 0E7
Tel: 613-729-4312

Regional Health

1053 Carling Ave
(The Civic Hospital)
Ottawa, ON K1Y 4E9
Tel: 613-761-4737
Fax: 613-761-5335

Closed for lunch:
1:00 - 2:00

Branch Hours
Branch Hours
On Request Monday 9:00 - 4:00 Monday 9:00 - 4:00
Tuesday 9:00 - 4:00 Tuesday 9:00 - 4:00
Wednesday 9:00 - 4:00 Wednesday 9:00 - 4:00
Thursday 8:00 - 6:00 Thursday 9:00 - 4:00
Friday 9:00 - 4:00 Friday 9:00 - 4:00
Saturday Closed Saturday Closed
Sunday Closed Sunday Closed
Other times available by appointment for all branches

To contact our Privacy Officer:
613-729-4312 x236

Toll Free: 1-877-542-9249

Lost or Stolen MemberCard?

Of course we're here to help, and during regular office hours feel free to contact us directly at 613-729-4312. Unfortunately losing or having your debit card stolen doesn't always happen at convenient times or on our schedule.   

If your card has been lost or stolen, report it immediately anytime by calling 1-888-277-1043.

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